績效管理

定義:

Performance management is a continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning performance with the strategic goals of the organization.

特性:

1.Strategic congruence (策略的一致性)
2.Thoroughness (徹底性)
3.Practicality (實用性)
4.Meaningfulness (有意義性)
5.Specificity (具體明確性)
6.Identification of effective and ineffective performance (有效及無效績效的辨別)
7.Reliability (信度)
8.Validity (效度)
9.Acceptability and fairness (可接受性與公平性)
10.Inclusiveness (廣泛包容性)
11.Openness (公開性)
12.Correctability (可糾正性)
13.Standardization (標準化)
14.Ethicality (道德倫理性)

策略規劃:

Strategic planning is a process that involves describing the organization’s destination, assessing barriers that stand un the way of that destination, and selecting approaches for moving forward.

績效管理系統的執行:

Communication plan(溝通與傳播計畫)
appeals process(申訴過程)
training programs(訓練方案)
pilot testing(先導試驗)

 

資料來源:Aguinis,H.(2009). Performance management. (2nd eds.). New Jersey: Pearson Education, Inc..